Disclaimer: This document is a translation of the original French version of the Terms of Sale, provided for reference purposes only. In the event of any discrepancy between this translation and the French version, the French version shall prevail.
Terms of Sale
Last updated: September 2, 2026
PREAMBLE
These Terms of Sale (hereinafter "the Terms of Sale") govern the contractual relationship between SARL DAMONI, a French limited liability company with a share capital of 1,000 euros, registered with the RCS of Limoges under number 982 444 580, with its registered office at 3 chemin de la Font — 87510 Saint-Jouvent — France, EU VAT number FR 04982444580 (hereinafter "izyPet" or "the Provider"), and any Professional subscribing to a subscription on the izyPet Platform (hereinafter "the Professional" or "the Client").
These Terms of Sale supplement the Terms of Use, which remain applicable. In the event of a conflict, these Terms of Sale shall prevail over the Terms of Use with respect to subscription and payment provisions.
Article 1 — Definitions
Terms defined in the Terms of Use retain the same meaning in these Terms of Sale. In addition:
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"Subscription": a contract whereby the Professional subscribes, in exchange for payment, to access the features of the izyPet Platform.
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"Trial Period": a free period granted to the Professional upon initial registration.
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"Billing Period": the monthly or annual period, depending on the plan chosen, for which the Professional is billed.
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"Online Collection": the optional service, defined in Article 6, allowing the Professional's Clients to pay their invoices by credit card.
Article 2 — Purpose
These Terms of Sale define the conditions for subscribing, paying for, renewing, and terminating the Subscription to the izyPet Platform by Professionals, as well as the conditions of the Online Collection service.
The Subscription provides access to all Platform features described in the Terms of Use, subject to any limitations that may apply during the Trial Period.
Article 3 — Trial Period
3.1 Duration and conditions
Every new Professional receives a free two (2) month trial period from the date their Account is created.
During the Trial Period, the Professional has access to all Platform features with no financial commitment.
3.2 End of the Trial Period
Upon expiry of the Trial Period:
- If the Professional has subscribed to a paid Subscription before the end of the Trial Period, the service continues without interruption;
- If the Professional has not subscribed, access to Platform features is restricted. The Professional's data is retained in accordance with our Privacy Policy.
3.3 Reminders
Reminder emails are sent to the Professional before the Trial Period expires (7 days and 3 days before the deadline) to inform them of subscription options.
Article 4 — Pricing
4.1 Applicable prices
Subscription prices are available at any time on the Platform's pricing page: https://www.izypet.co/pricing.
The prices applicable to the Professional are those displayed at the time of Subscription, as confirmed during the payment process via Stripe. The applicable currency is determined based on the Professional's location.
Prices are shown exclusive of tax. VAT and other applicable taxes will be added in accordance with the legislation in force in the Professional's country.
izyPet may offer preferential rates, promotions, or special conditions to certain Professionals, particularly through partnerships, launch offers, or loyalty programs. Such conditions are subject to a separate agreement that takes precedence over listed prices.
The Online Collection service is separate from the Subscription and carries its own fees, defined in Article 6.5.
4.2 Price changes
izyPet reserves the right to change its prices at any time. Any price change will be communicated to the Professional at least thirty (30) days before it takes effect, by email.
New prices apply from the next renewal following the notification. If the Professional does not accept the new prices, they may terminate their Subscription in accordance with Article 8 of these Terms of Sale before the renewal date.
Article 5 — Payment Terms
5.1 Payment provider
Subscription payment is processed by Stripe Payments Europe, Limited (Dublin, Ireland), a PCI-DSS certified payment provider. The Professional's payment details are collected and processed directly by Stripe; izyPet does not have access to credit card numbers.
5.2 Accepted payment methods
Payment is made by credit card (Visa, Mastercard, and other methods accepted by Stripe) through Stripe's secure payment interface.
5.3 Billing
The Subscription is billed:
- Monthly: at the beginning of each monthly period;
- Annually: in a single payment at the beginning of the annual period.
izyPet issues an invoice for each payment processed through its payment provider. Invoices are accessible from the subscription management portal.
5.4 Payment failure
In the event of a failed charge (expired card, insufficient funds, bank block), Stripe automatically retries the charge in accordance with its procedures. If the payment fails permanently, izyPet reserves the right to suspend access to Platform features until payment is regularized.
Article 6 — Online Collection of Invoices
6.1 Purpose and activation
izyPet offers the Professional an optional service allowing their own Clients to pay their invoices online by credit card.
This service is optional. The Professional activates it from their management area and may deactivate it at any time, free of charge and without notice. As long as it is not activated, no provision of this Article applies.
Activation requires that a payment account first be opened with Stripe, under the conditions set out in Article 6.2.
6.2 Stripe payment account
The service relies on Stripe Connect, provided by Stripe Payments Europe, Limited (Dublin, Ireland). To collect payments online, the Professional opens a payment account with Stripe. In this respect:
- The Professional contracts directly with Stripe and accepts the Stripe Connected Account Agreement (https://stripe.com/legal/connect-account);
- Stripe carries out the identity and compliance checks incumbent upon it, and may request supporting documents from the Professional at any time;
- The country of the account is determined by the business address entered on the Platform at the time of opening. It can no longer be changed thereafter;
- Stripe may restrict, suspend, or close the account under its own terms, without izyPet having the power to object.
The Professional consults their Stripe account information (balance, payouts, bank details, disputes, documents) from the Platform and remains solely responsible for keeping it up to date.
6.3 izyPet's role
izyPet provides the technical interface through which the payment is initiated. izyPet is not a payment institution and at no time holds the funds paid by the Professional's Clients.
Each payment is collected directly into the Professional's payment account. The Professional is the seller of the service: it is invoiced in their name and under their responsibility, and izyPet is not a party to the contract concluded between the Professional and their Client.
The Professional consequently remains solely responsible for:
- The service invoiced, its performance, and any related complaints;
- The content and compliance of their invoices, particularly regarding VAT and accounting obligations;
- Handling refund requests and disputes from their Clients.
6.4 How the payment works
The Client pays by credit card on a secure payment page hosted by Stripe. izyPet has no access to any card number.
The Client pays the amount outstanding on the invoice, with no surcharge. The fees defined in Article 6.5 are borne by the Professional and are never added to the amount charged to the Client.
Online payment is offered only if the amount outstanding reaches the minimum amount set by Stripe for the currency concerned. An invoice that has been refunded can no longer be paid online.
The payment is automatically recorded against the corresponding invoice.
6.5 Fees
The service gives rise to two distinct fees, both borne by the Professional and deducted from each payment received:
| Fee | Amount | Recipient |
|---|---|---|
| izyPet service fee | 1% of the amount collected | izyPet |
| Stripe processing fee | According to Stripe's fee schedule applicable to the account's country and the payment method used | Stripe |
These fees are independent of the Subscription: they are neither added to it nor do they replace it. No fee is due when no payment is collected.
The applicable rate and an estimate of Stripe's fees are shown in the Professional's management area before any activation.
izyPet may change the service fee rate under the conditions set out in Article 4.2. Processing fees are a matter for Stripe and may change under its own terms.
6.6 Payouts
Amounts collected are paid out to the Professional by Stripe, to the bank account they have provided, according to the frequency and time frames set by Stripe. izyPet plays no part in these payouts and can neither accelerate nor suspend them.
6.7 Refunds and disputes
The Professional may refund all or part of a payment received. The refund is debited from their payment account, and the invoice concerned is automatically reopened on the Platform so that they may issue a credit note if they wish.
The izyPet service fee and the Stripe fees deducted from the original payment are not returned in the event of a refund.
If a payment is disputed by the cardholder, the procedure is handled by Stripe. It is for the Professional to respond and provide supporting evidence within the time limits set. Disputed amounts are debited from their payment account while the case is being examined.
6.8 Suspension and end of the service
The Professional may deactivate the service at any time. Their invoices then cease to be payable online, with no effect on payments already collected.
The service ends automatically upon termination of the Subscription, closure of the payment account by Stripe, or where that account loses the ability to accept payments. In such cases the Professional retains their direct relationship with Stripe for ongoing operations and amounts still to be paid out.
Article 7 — Renewal
7.1 Automatic renewal
The Subscription is automatically renewed at the end of each Billing Period (monthly or annual), unless terminated by the Professional in accordance with Article 8.
7.2 Plan change
The Professional may switch from a monthly to an annual Subscription, or vice versa, at any time from their management dashboard. The change takes effect at the next Billing Period.
Article 8 — Termination
8.1 Termination by the Professional
The Professional may terminate their Subscription at any time, without fees or penalties, from their management dashboard on the Platform or by contacting izyPet at contact@izypet.co.
Termination takes effect at the end of the current Billing Period. The Professional retains access to all features until that date.
No refund is given for the remaining period, whether the Subscription is monthly or annual, unless otherwise required by applicable law.
8.2 Termination by izyPet
izyPet reserves the right to terminate a Professional's Subscription in the event of:
- Breach of the Terms of Use or these Terms of Sale;
- Fraudulent use of the Platform;
- Persistent payment failure after reminders.
In the event of termination due to a fault attributable to the Professional, no refund will be issued.
In the event of termination for a reason attributable to izyPet (e.g., discontinuation of the service), izyPet will issue a pro-rata refund for the unused portion of the Subscription period.
8.3 Consequences of termination
Following termination:
- Access to management features (bookings, contracts, invoices) is restricted;
- The Professional's business is removed from search results;
- Data is retained in accordance with the retention periods set out in the Privacy Policy and applicable legal obligations.
The Professional may request an export of their data before the effective termination date by contacting izyPet.
Article 9 — Right of Withdrawal
9.1 Professionals acting in a professional capacity
In accordance with Article L.221-3 of the French Consumer Code (Code de la consommation), the right of withdrawal does not apply to contracts entered into between professionals, except where the professional employs five or fewer employees and the contract does not fall within the scope of their main business activity.
9.2 Professionals treated as consumers
Professionals meeting the conditions of Article L.221-3 of the French Consumer Code (employing five or fewer employees, contract outside the scope of their main business) benefit from a right of withdrawal of fourteen (14) days from the date of Subscription.
To exercise this right, the Professional must notify their decision by email to contact@izypet.co or by mail to the registered office of izyPet.
In the event of withdrawal, izyPet will issue a full refund of amounts paid within fourteen (14) days of receiving the request.
However, if the Professional has expressly requested that the service begin during the withdrawal period (which is the case when they actively use the Platform after subscribing), they remain liable for an amount proportional to the service provided up to the notification of withdrawal, in accordance with Article L.221-25 of the French Consumer Code.
Article 10 — Warranty and Service Level
10.1 Availability
izyPet commits to using reasonable efforts to ensure high availability of the Platform, excluding scheduled maintenance periods and force majeure events.
Scheduled maintenance will be communicated in advance whenever possible.
10.2 Support
Technical support is available by email at contact@izypet.co and through the in-Platform chat (Crisp). izyPet endeavors to respond to support requests within a reasonable timeframe.
10.3 Data backup
izyPet implements regular data backup measures. However, the Professional is encouraged to make their own backups of critical data (export of contracts, invoices, etc.).
Article 11 — Liability
11.1 Limitation of liability
izyPet's liability is strictly limited to the conditions set out in Article 16 of the Terms of Use.
In any event, izyPet's total liability under these Terms of Sale shall not exceed the total amounts paid by the Professional during the twelve (12) months preceding the event giving rise to the claim.
11.2 Exclusions
izyPet shall not be held liable for:
- Consequences of inappropriate use of the Platform by the Professional;
- Data loss resulting from events not attributable to izyPet;
- Disputes between the Professional and their Clients;
- The Professional's failure to comply with their legal or regulatory obligations;
- Decisions taken by Stripe regarding the Professional's payment account (restriction, suspension, closure, withholding of funds), nor the payout time frames applied by Stripe.
Article 12 — Personal Data
The processing of the Professional's personal data in connection with the Subscription is carried out in accordance with our Privacy Policy.
Payment information is processed by Stripe and subject to Stripe's privacy policy (https://stripe.com/privacy).
Where the Professional activates Online Collection, the identification data they provide to open their payment account, along with their Clients' payment data, are processed by Stripe as a controller in its own right, for the purposes of the payment service and its regulatory obligations.
Article 13 — Miscellaneous Provisions
13.1 Entire agreement
These Terms of Sale, together with the Terms of Use, the Privacy Policy, the Cookie Policy, and the DPA, constitute the entire agreement between izyPet and the Professional regarding use of the Platform.
13.2 Amendments
izyPet reserves the right to amend these Terms of Sale at any time. The date of the last update is indicated at the top of the document. Non-material changes (typographical corrections, contact information updates, etc.) take effect upon publication.
In the event of a material change affecting pricing, termination terms, or service levels, izyPet will notify the Professional by email at least thirty (30) days in advance. Material changes will require express acceptance by the Professional. If the Professional does not accept within thirty (30) days, they may terminate their Subscription at no cost in accordance with Article 8.
13.3 Assignment
izyPet may assign or transfer these Terms of Sale to a third party, particularly in the event of a merger, acquisition, or asset sale, subject to notifying the Professional.
The Professional may not assign their rights and obligations under these Terms of Sale without the prior written consent of izyPet.
13.4 Severability
If any provision of these Terms of Sale is declared null or unenforceable, the remaining provisions shall continue in full force and effect.
Article 14 — Governing Law and Jurisdiction
14.1 Governing law
These Terms of Sale are governed by French law.
14.2 Dispute resolution
In the event of a dispute relating to the interpretation, performance, or termination of these Terms of Sale, the parties agree to seek an amicable resolution for a period of thirty (30) days from the notification of the dispute by either party.
In the absence of an amicable resolution, the competent courts of Limoges (France) shall have exclusive jurisdiction.
Article 15 — Contact
For any questions regarding these Terms of Sale or your Subscription:
Email: contact@izypet.co Address: SARL DAMONI — 3 chemin de la Font — 87510 Saint-Jouvent — France VAT number: FR 04982444580
Appendix — Withdrawal Form
(This form should be completed and returned only if you wish to withdraw from the contract, in accordance with Article 9.2 of these Terms of Sale)
To: SARL DAMONI — 3 chemin de la Font — 87510 Saint-Jouvent — France Email: contact@izypet.co
I hereby notify my withdrawal from the contract for the subscription to the izyPet Platform:
- Subscription date: ________________
- Professional's name: ________________
- Professional's address: ________________
- Email associated with the izyPet account: ________________
- Date: ________________
- Signature (if sent by mail): ________________